Locum International Group

The Locum Paperless Office
FAQ

Frequently asked SHIPPING questions

1. How long will it take to get my goods - Handbooks, CMC Files, SOPs or Journals?

Most orders are shipped insured direct door-to-door to enduser within 3-4 business days from receipt of the payment, which means 72 hours from bank clearance confirmation. Shipping (3-4 business days) is subject to a 'no error transactions'.

We utilize registered, insured airmail or EMS courier for shipping as this is the most economical means. Our invoice guarantees next three to five days for certified bank draft payments (cashiers check) and 14 - 28 days for private checks (non certified bank checks)

O
nce shipped it usually takes between 3 - 7 business days to most parts of the world. Please note there are three world geographic zones and four shipping levels. Normal, Priority, FastTrack and Expedited Shipping.

2. Normal
Shipping - Certified Check to Locum lnternational LLC

Normal shipping means that your order goes into the shipping queue and is shipped when your order comes to the top of the dispatch list. There are several ways (see below) to speed up this shipping routine and at special peak, high volume times (Dec to March), the normal shipping process can slow down due to new editions.


3. Priority Shipping
- Check to Locum lnternational LLC
Your order is shipped if your firm registers for Priority Shipping. To register you simply have to email a copy of your check payment to Locum. That's All - You have registered and you bypass all Normal shipping. It's as simple as that and well worth it. Of course we can streamline our orders when we know what's in the pipeline - so its good for us too.

4. FastTrack Shipping with greater discounts - USD $ Payments.
You can really FastTrack your shipments. Payment is in USD $. This is very much faster than Priority Shipping.
To register for FastTrack you simply have to scan a copy of your bank-to-bank transfer documents to LOCUM . That's All - You have registered and you bypass all Normal and Priority Shipping.


5. EXPEDITED
Shipping - For next business day only

Your firm is first in the queue. You jump ahead of everyone, but there is an EXPEDITED cost to be the first name on the shipping list. USD $ is fastest payment procedure however there is an additional overhead cost of 10% expedited charges for immediate first-in-line shipment. This shipping method is for clients who wish to pay for very urgent orders that are required immediately and cannot wait.
Expedited orders for "Second Day" and "Next Day Air" shipping, are business days only.

To register for Expedited Shipping you simply have to scan a copy of the official bank transfer documents to Locum the very same day it is sent. That's All - Your firm has registered and you bypass all Normal, Priority and FastTrack Shipping.


6. Internationally Shipping and How Much Does it Cost?

International shipping is standard as our publishers are in Europe, Asia and the Middle East. It costs $99 per EMS air mailed handbook for 4.0 - 5.0 kg weight which represents the average handbook volume unpacked.
The shipping cost are $65 - $75 for postal weights of 2.1 - 3.99 Kg each and $75 - $95 for postal weights of 4.0 - 7.0 Kg each.

Note all Int. Journals titles and editions are mailed totally free of charge anywhere. Firms may register and insure journal subscriptions at a nominal cost to insure no mail loss or damage. Please request the subscription is registered

We will provide you an exact invoice quote, based on an e-mail request of your chosen shipping levels, before we ship your goods, if you wish. Your Google invoice (Credit Cards) will show exact costs

Your receipt will reflect the actual air shipping cost at the time of weighing and air shipping to the different postal zones. Please note that shipping and insurance estimations may change marginally from time to time, as postal rates change, and may occasionally differ very slightly from the initial e-mail quotation which comes off a fixed list.

All Journal shipping is registered post, first class air mail when under 2 kg and by EMS courier when over 2 Kg and the parcel is insured for a 100% replacement, if lost or damaged.

Transhipment, rerouting demurrage charges, and natural disaster
Trans-shipments, on-route cancellations, or re-routes are not insured nor is freight covered for the re-shipment. Warehousing demurrage costs may range from $2.90 to $5.90 /kg/day when on-route for trans-shipment or on-route cancellations or shipping redirections occur or delivery cannot be achieved such as protocol or contract violations. Clients are responsible for these additional costs incurred by the shipper, shipper agents and/or publisher and other related transportation parties. Publishers, shippers and insurers are not responsible for damages occured directly or indirectly due to natural disasters, such as flood, water, wind, earthquake and such non-made natural occurances (Acts of God'').

Note: Our PDF invoices provide you with an exact courier quote from EMS before shipping the items, door-to-door for expedited courier orders.


7. What is LIG credit / return / non-return or exchange policy?

All handbooks in perfect, unopened, resaleable condition (in the original shipping material), ordered in genuine error or duplicated, can be canceled, within 15 days of placing the initial handbook order for a prorate refund, less costs.
If you intend to return an unopened, unused handbook, you must first contact us for return and shipping instructions.

Credit / Changes to Trading Conditions

We will access a credit less shipping, insurance and handling/restocking charges once the returns are accepted in perfect condition, inspected and processed (it takes about 6 - 12 weeks). Entire sets of the 12 / 24 / 33 / 55 Handbook volumes or any Journal sets/backsets or any series is printed-on-demand (POD) then no returns are permitted and no claims are processed. Cancellations or order changes occuring during 'shipping-in-process', transit or while 'shipped in transit via bonded warehouses' would generate and require additional re-shipping, re-insurance and appropriate warehouse demurrage charges that occured after changes to invoice activation terms and/or notification of shipment and/or changes to the original invoice terms and/or changes to trading conditions and/or changes to associated trading terms stated in facsimiles, letters, voicemails or email correspondence.

Security codes
A
ll handbooks have security UV codes and light sensitive ink that guard against unauthorized photocopying. As an additional protection Locum have pioneered and unique "hidded space code" very similar to that of a bar code present in each journal subscription or handbook set, with its own dedicated identifier code. Locum can determin the purchase identity from a single photocopy sheet or fax transmitted page of any journal or handbook. Unfortunately, no opened or used handbooks or computer CD dataware can be returned (copyright protection).


8.
Paying by Bank Draft / Guaranteed Check?

Locum International accepts any Bank Draft or Guaranteed Check

9. Paying by check?

Mail the international bank draft direct to our office stated on the invoice or closest bank after scanning the original check to our email. We only process orders for shipping when checks have been received by our bank and cleared for payment |


10.
No Taxes

LIG will process your purchases, free of any country Sales Tax / GST / VAT / local or any custom taxes etc. from their stores in either the EU, UK,CYPRUS, IOM, USA, SINGAPORE, RSA, Ireland or Israel.

DISCOUNT STRUCTURE
LOCUM INTERNATIONAL DISCOUNT GUIDELINES
Locum International prices discount structures are per calandar year and apply to all 180 countries worldwide - from Class 1 to Class 5 - DISCOUNT PER VOLUME PRICES EXCLUDES SH+I

DISCOUNTS ARE GREATER FOR WIRES* THAN CREDIT CARDS
CREDIT CARD / WIRE RATIO DISCOUNT PER VOLUME ANNUALIZED
CLASS 1 - CASUAL ONE-OFF BUYERS 1 - 5 volumes $80 (CC) / $120 (WIRE) PER VOLUME ANNUALIZED
CLASS 2 - REPEAT BUSINESS - BRONZE 6 - 10 volumes $100 / $140 PER VOLUME ANNUALIZED
CLASS 3 - REPEAT BUSINESS - SILVER 11 - 15 volumes $120 / $150 PER VOLUME ANNUALIZED
CLASS 4 - REPEAT BUSINESS - GOLD 16 - 20 volumes $150 / $180 PER VOLUME ANNUALIZED
CLASS 5 - REPEAT BUSINESS - PLATINUM 21 - 50 volumes $200 / $250 PER VOLUME ANNUALIZED ONE

VOLUME EQUALS TWO PARTS LOCUM ANNUALIZES ALL ORDERS AND ALL AGENTS RECEIVE THEIR BONUS PAYMENT DUE TO CLASS CHANGES ON ALL THE YEARS ORDERS IN THE DECEMBER ORDERS PAYMENT

IF YOUR FIRM GOES FROM BRONZE TO SILVER THE BONUS DISCOUNT FOR THE WHOLE YEAR YOUR FIRM RECEIVES IS FOR THE HIGHER SILVER CLASS DISCOUNT STRUCTURE


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